AI Experience · Product

Designing for
people at the
edge of AI &
experience.

I'm Oriane, a Principal AI Experience & Product Designer with over 12 years shaping consumer products across travel, fintech, and SaaS.

Oriane Van Loo
12+ years experience
Principal Designer
Melbourne
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Selected Work

Projects & case studies

A selection of work across AI, travel, fintech, and SaaS. New product creation and large-scale redesigns.

Rome2Rio · 2025–Present
AI Design Variants Rome2Rio · 2025

01 · 2025–Present · Rome2Rio

AI Design Process Tooling

AI-powered
design variants

Built custom AI tools that let the design team generate and compare multiple interactive UI variants in minutes from a single design brief.

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Hitch 2.0 Rome2Rio · 2025

02 · 2025 · Rome2Rio

Design Systems Tokens

Hitch 2.0
design system

Expanded Rome2Rio's design system to v2.0: richer token architecture, broader component coverage, and a clearer adoption path across two dev stacks.

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Map First Rome2Rio · Concept

03 · 2025 · Rome2Rio · Concept

Product Concept Mobile UX Strategy

Map First

A conceptual rethink of the Rome2Rio mobile app that puts the map front and centre, turning journey planning from a query into an exploration.

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Block · Afterpay · 2021–2025
Checkout redesign Afterpay · 2022–2025

05 · 2022–2025 · Afterpay

Product Design Systems Design

Checkout flow
optimisation

Full redesign of Afterpay's checkout (15M+ sessions monthly). Simplified the UI, introduced modular components, and rebuilt trust at the moment of purchase.

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Afterpay express checkout Afterpay · 2021–2023

06 · 2021–2023 · Afterpay

Interaction Design Research

Afterpay express
checkout

Redesigned the returning-customer flow so shoppers can complete a purchase in seconds using saved details.

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Frictionless biometric login Afterpay · 2023–2025

07 · 2023–2025 · Afterpay · Block Inc

Mobile Design Platform Integration Auth

Frictionless access & digital wallets

Biometric login, persistent sessions, and native Apple Pay + Google Pay integration. This resolved a 40% login failure rate and put Afterpay natively in the device wallet.

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AI Business Coach growth projection Afterpay Hack Week

04 · Hack Week · Afterpay

AI Rapid Prototype

AI business
coach

Designed and built a working AI coaching prototype in under 24 hours. Upvoted by the Commerce team and picked up for formal product exploration in Cash App.

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Cash App bill split Cash App · Hack Week

11 · Hack Week · Block

Payments Rapid Prototype

Cash App
bill split

Native bill-splitting via Square POS integration. Designed end-to-end in 3 days with a remote engineering team. Head of Design added it to the product pipeline.

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LoyaltyCorp · MYOB · 2016–2021
MYOB Practice MYOB · 2020–2021

10 · 2020–2021 · MYOB

Onboarding Systems Design Research

MYOB Practice

Scalable onboarding framework for accountants migrating tax clients to a new cloud platform, plus a research-led design sprint for custom charts of accounts.

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Optus Perks LoyaltyCorp

08 · 2016–2019 · LoyaltyCorp

Product Design Web Design 2FA

Optus Perks
platform

Full platform takeover for the Optus Perks team. Delivered a fully branded, scalable solution in 2 weeks: three entry points (My Optus App, website, EDMs), 2FA compliance, and seamless migration from the old platform.

2 weeksMVP delivered
3 platformsUnified entry points
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eWallet by LoyaltyCorp LoyaltyCorp

09 · 2016–2019 · LoyaltyCorp

Fintech White-label Payments

eWallet

LoyaltyCorp's eWallet bridges brand loyalty and seamless payments. I designed the white-labelled consumer widget: secure card storage, 2FA flows, card verification, and an end-to-end payment system covering P2P, recurring payments, bill pay, and instalments.

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Oriane Van Loo
12+ years
Melbourne
AI & Product
About me

I turn complexity into clarity, and ideas into products people love.

I'm Oriane, a Principal AI Experience & Product Designer based in Melbourne, with 12+ years designing consumer products across travel, fintech, and SaaS. I work at the intersection of complex systems and human needs.

I lead with purpose and care deeply about interaction quality while building systems that scale. I'm particularly drawn to AI experience design, where the thinking required is still being invented.

12+ Years experience
3 Industries
5+ Products shipped
What I bring

Built to ship. Designed to last.

12 years of product design across fintech, travel, and AI — here's what that looks like in practice.

AI-native design

I design for AI-powered products and build AI tools from scratch — custom Claude skills, generative UI variants, prompt-driven workflows. Not AI as a gimmick; AI as a design medium.

Design systems

I build scalable, token-based systems that teams actually use — components, documentation, governance. I led Hitch 2.0, Rome2Rio's cross-platform design system, from the ground up.

Research-led decisions

I bring evidence into every room. I design research into the process rather than bolting it on — so by the time we're building, we already know why.

Rapid prototyping

From concept to working prototype fast — I've shipped fully functional flows in 24–72 hours. I build to test, not to present, and I know when a Figma file is the wrong tool.

Shipping at scale

I've owned design across products used by millions — 15M+ monthly checkout sessions, multi-platform wallet integrations, accessibility uplifts across entire platforms.

Cross-functional partnership

I embed naturally with engineers, PMs and data teams. I ask the questions that unblock the room, and I know how to translate design intent into something a team can actually build.

Get in touch

Let's make something
great.

Open to new opportunities, collaborations, or just a good design conversation.